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Chef Training: Your Ticket To Endless Possibilities Let’s face it: cooking is not an easy thing. But then, it is not that complicated either. With the right stuff and the right training, you can head off boasting like a chef that knows its craft. Hence, whenever somebody has taken good cooking... Sales Training from the Ghostbusters Copyright 2005 Daniel Sitter Picture this scene from the 1984 smash comedy movie from Columbia Pictures, Ghostbusters: Dan Aykroyd and Bill Murray, aka… the Ghostbusters, are involved in a heated meeting with the Mayor and the Head of the local... Small Manufacturers Avoid Costly On-site Training in Material Resource Planning Small manufacturers face the same challenges as larger manufacturers without the financial depth to resolve the same issues. The result has been that some of the technologies that allow mid-sized and larger manufacturers to achieve efficiencies have... Team Training, The Ultimate Game Plan for Success The ancient Egyptians practiced it while constructing some of the most awesome structures in man’s history, the pyramids. The Incas and Aztecs utilized it when building with their bare hands what man is still unable to duplicate to this day. The... Ten Tips to Designing Training Developing training on specific processes or procedures in your company? The following points will help you design a fun and effective program. 1. Keep it 'lean and mean.' You want your training to be just long enough to teach the ...   A Guide For Customer Service Training Tools Let's face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don't have great customer service skills, it doesn't matter. Customer service should be a number one priority to any business. But how do you train sales staff to be good at customer service? Customer service involves many things. It requires a great attitude, a knowledge of the business, and a real desire to help the customer get what they want, and provide it in a manner that is positive so that they come back and refer their friends and family to the business, as well. There are a wide variety of customer service training tools available. The key is to find out which type of training best fits your needs. One type of training tool that is good for many kinds of businesses is using video training. Video training is very cost effective. Video training involves a one time cost for the training videos and other materials. Video training is available in a variety of medias, including VHS, DVD and CD-ROM. This makes it user friendly and will work with whatever system you currently have. Video training can be done with a group or sent home with an employee for some self-study at home. The videos give concrete learning skills and display scenarios to help employees identify what type of customer service skills are needed in any situation. These types of training videos often include simple tips for improving customer service, activities for team building and confidence, and role-playing ideas so that employees can practice the skills they just viewed. It can also provide motivational tips to keep employees enthusiastic about customer service. Another advantage of video training is that you can train employees now, and other employees in the future. If you feel like your employees need a refresher course on some aspect of good customer service, you can show it immediately, without waiting to book a trainer. These are the kind of tools that work anytime, anywhere, which saves time and money for the business owner. Finding a company that sells these kinds of customer service training tools is as easy as connecting to the Internet. There are a ton of companies that offer video training. Many will allow you to view the videos before purchase so that you can decide which format would be best suited for your business and employees. The videos are reasonably priced to fit within any budget, and often you can purchase just one or two videos or an entire training course. It's up to you. Now, teaching your employees how to provide excellent customer service has just gotten a lot easier. About the author: Bob Hett offers great tips and advice regarding all aspects of training tools and videos. Get the information you are seeking now by visiting http://www.trainingvideoscenter.info