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Informative Articles

Examining the Relationship Between Employee Satisfaction and Customer Satisfaction
Numerous studies have been done to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability. In a...

Is Your Customer Service Excellent?
"The last person to buy from you is the most likely to buy again and soon." This quote is an old one and I do not know the author but I do know it to be true. After spending fourteen years of my life owning and running a retail art gallery, I was...

Small Business Q&A: How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? This...

What Every Small Business Owner Should Know About Seeing The Creative Side of Customer Complaints
Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. As the Chief Customer Service Officer (CCSO) for your business, you are faced with a never-ending barrage of...

Your Diamond Mine: The Lifetime Value of Your Customers
Copyright 2005 Kinesis, Inc. In the early 1900s, Reverend Russell Conwell - founder of Temple University - gave a popular speech called "Acres of Diamonds." In it, he said: "Your diamonds are not in far distant mountains or in...

 
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The Importance of Background Verification


Today's society has created an environment that requires business owners to be armed with numerous tools. Many employers currently spend little time verifying the accuracy of employment applications and the cost of not doing normal due diligence can be staggering.

Consider:

An HVAC company recently paid $750,000 to a customer who was raped by a service technician. His employment application indicated no criminal convictions and the employer did not perform a complete background check.

An employee who had previously been convicted of passing bad checks forged signatures contracts. The court judged his employer negligent and awarded $175,000.

After driving for a telephone company for only a week, an employee was involved in a traffic accident. The jury learned that the company never saw the employee's driver's record which had five tickets within 18 months. They awarded the injured party $550,000.

Companies often don't adequately screen their new applicants. They should. Crooks and cons can cost your company a fortune.

Even if it were as simple as making an informed choice between a great service technician and one with an untrue work history, wouldn't a small investment be worth it. In today's business environment of easy access to computer systems and the proprietary information stored on them, even a temporary employee can wreak havoc on a company in a very short amount of time.

Corporate management has enormous pressure to hold employees to the highest ethical standards. Background checking cannot give employers everything they want but, there are data bases and sources for many other kinds of information; criminal data bases, sex-offender registries, workers


compensation histories and of course critical screening for drivers licenses, employment history and educational history.

Bad hires can be devastating for a firm. Even a low level employee might mange to embezzle a few thousand dollars or drive away customers or at the l east consistently not show up for work costing you your hard earned customers business.

While it might be impossible to safeguard a company against every potential act of dishonesty, Hiring professionals can minimize the chances for unscrupulous behavior by understanding who it is they are really hiring. This means developing easy to institute background checking procedures that are utilized at all levels of the organization.


Stephen Spain, the COO of MECHdata that operates VERICRUIT, an online background checking service, recommends every new hire be screened at a minimum for driver's history, social security card verification and a local criminal history check. It is important to know who you are really hiring and this verifies the applicant is basically who they say they are. In this era of heightened concern about terrorism, theft and the risks involved with negligent hiring your need to be very careful about who is being brought into your business. Doing the proper due diligence on an applicant is critical to making informed decisions and building your firms business reputation.

Stephen Spain is the COO of MEPatWORK.com, an industry job board for HVAC, Mechanical, Electrical and Plumbing trades. Spain collaborates with a team of experienced professionals to help job seekers and employers work together.

sspain@mepatwork.com